Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Richard G. ~ Hermosa Beach, CA

Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Mark W. ~ Cheney, WA

Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: I was very pleased with my shopping experience with catgrace. I received a confirmation email stating that they received the order, and was sent a follow-on email once the product shipped which also listed the air way bill number to track the shipment. The product shipped within a couple days of ordering and everything arrived in perfect shape. Overall, it was an excellent experience.
Janelle H. ~ Laveen, AZ

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: I was pleased with the prompt service and when I have the chance I will do business with them again. Thank you.
William B. ~ Roswell, NM

Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Great service...Bella loves her new tag!
Tiffany S. ~ Stockbridge, GA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Wonderful customer service!
Anne W. ~ Watertown, MA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Everytime I buy from catgrace.com she contacts me personally and advises me all along the way of shipment status. I’ve never had such personal great attention like this from any merchant...online or in public. I will continue to purchase from her! She’s one in a million!
Nancy T. ~ Lakewood, CA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Melissa P. ~ Ridge, NY

Rating: Good
Comments: Price Rating: Good
Shipping Options Rating: OK
Delivery Rating: Good
Ease Of Purchase Rating: OK
Customer Service Rating: Good
Dawn W. ~ Lincoln, CA

Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Not Rated
Body: I had absolutely no problem with this merchant. My order arrived sooner than expected. I would recommend this merchant to anyone.
Margaret F. ~ Poway, CA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Excellent customer service--Went out of their way to make my gift just like I wanted. Immediately responded to my delivery question.
Teresa T. ~ Abilene, TX

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Very easy to work with. Good follow up regarding shipping options.
Kimberly S. ~ Oklahoma City, OK

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Excellent merchant as always!
Kristina S. ~ Staten Island, NY

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Excellent communication!!! Fast shipment and delivery! Highly recommended!
Miriam R. ~ North Billerica, MA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Always a great pleasure to do business. -Kristina & Lola
Kristina S. ~ Staten Island, NY

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: OK
Customer Service Rating: Excellent
Bob W. ~ Louisville, KY

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: This has been a wonderful experience thus far. I have not yet received my product, but I have no doubt that it will meet my standards. I have received nothing but excellent attention and customer service from Lillybelle (catgrace), and have advised them that I will definitely purchase from this site again in the future. As I stated in a previous email...working with them has been like a breath of fresh air. Very prompt in their responses and very professional.
Heather M. ~ Davie, FL

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
James E. ~ Fairfax, VA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: catgrace was a great company to order from. I received the pet steps undamaged and on-time. I would definitely order from them again and refer them to friends.
Sarah Y. ~ Cincinnati, OH

Rating: Good
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Good
Body: No hitches or glitches. Basically a straightforward purchase all around.
Ashleigh S. ~ Corvallis, OR

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Friendly, Caring Service, Great Communication, Awesome, Quality Product. Thank you so much!! A
Pam H. ~ Woodland Hills, CA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Not Rated
Body: Quality merchandise delivered promptly!
Kenneth S. ~ St. Petersburg, FL

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Amy H. ~ Oakdale, MN

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Ann F. ~ Beverly, MA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: I am very pleased with the service I received from catgrace. My 6 week old kitten is curled up with his Snugglekitty as I’m writing this review. It has made his transition so much more pleasant! Much thanks to catgrace for getting it to us on time!
Tanya V. ~ Georgetown, TX

Rating: Excellent
Comments: Price Rating: OK
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Melissa F. ~ Yorba Linda, CA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Iwona K. ~ Jensen Beach, FL

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Gail B. ~ Bethel, CT

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Kathryn A. ~ Arroyo Grande, CA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Excellent service and very nice. Thank you again. Peaches loves her collar :)
Aaron C. ~ Salinas, CA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Catgrace has been a pleasure to order from. Prompt communication, courteous service, and willingness to go out of their way to correct any mistakes. I would not hesitate to recommend them to others and will order from again in the future.
Robert F. ~ Norwalk, CT

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Bad
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Overall excellent. Just one choice for shipping which was high but in the end worth every penny!
Carol L. ~ Bear, DE

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Excellent service and quick delivery.
Michelle C. ~ Tulsa, OK

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Wow, this was delivered to me fast and was so quick and easy to put together. My new kittens are having a great time playing and sleeping on it, I’m glad I chose the big one they will be able to use this for years.
Theresa L. ~ Buckley, WA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: I was very pleased with my shopping experience with catgrace and will most likely buy from them again when I need an item for my little Yorkie. They were very courteous and helpful in the e-mail correspondence that was shared between us. I would definitely recommend this merchant!!
David J. ~ Wasilla, Alaska

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: I would give this merchant an even higher rating if I could. It is a great website to find what you need for your cat or dog. I found better prices here than on other sites for the exact same product. The customer service is outstanding. Better than I’ve found on any other site. Very friendly. I highly recommend catgrace.
Judy M. ~ Irvine, CA

Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Breehan G. ~ Ames, IA

Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Maureen Y. ~ Elyria, OH

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Cheryl L. ~ Charlotte, N.C.

Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: I had a wonderful experience with catgrace, definitely one of the best I’ve had. I shop a great deal on-line but catgrace customer service was far above average. When I had a question they got back to me very quickly and were delightful to work with. The product arrived in a timely manner and was just as ordered. Thank you for such a great experience and for all of your help.
Nancy J. ~ De Pere, WI

Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Margaret G. ~ Beavercreek, OH

Rating: Excellent
Comments: Price Rating: OK
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Arrived very quickly. The merchant was very helpful and friendly. My dog loves her very fluffy bed. I highly recommend this site.
Sophia S. ~ Bayside, NY

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Excellent customer service. After I placed my order, I received an email for approval of shipping charges within an hour. And when I replied, they actually confirmed that they’d received my email and would begin processing the order (none of that sending-messages-into-the-void business that other retailers seem to regard as standard operating procedure). My cat tree was exactly what I’d ordered and arrived more than a week early. A really first-rate experience from start to finish.
Dee Dee D. ~ Sacramento, CA

Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Easy site to use. Best experience was the personal emails - an actual person rather than an automated response. A personal thank you for the order, who then responded to my comments. What a delightful change!
Shay L. ~ Denver, CO

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: I am thrilled with the cat trees I purchased, and with the speedy response from customer service when I had questions before ordering. Truly a great vendor!!
Elizabeth S. ~ Wesley Chapel, FL

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Alanya M. ~ Arvada, CO

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Thanks - quick service and nice merchandise.
Linda S. ~ New Milford, PA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: An absolute pleasure!
Diane B. ~ Reisterstown, MD

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: I recently purchased a Peek-a-Prize toy box for my cats from lillybelle/cat grace for a great price. Even though it was delayed in shipping, the company representatives were very polite and professional in addressing the situation. The toy box arrived in excellent condition. Unlike most of their other toys, my two cats actually play with the toy box several times a day. I would buy from this company again.
Pamela S. ~ Bloomington, IN

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Dawn C. ~ Utica, MI

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: excellent service
Patricia E. ~ Brawley, CA

Rating: Good
Comments: Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: OK
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Great customer service! One of the few vendors that will ship to alaska. The cats love the post!
Sarah W. ~ Sitka, Alaska

Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Greg D. ~ Altamonte Springs, FL

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Hope to do business again! -Kristina, Joseph, & Lola
Kristina S. ~ Staten Island, NY

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Excellent merchant with fast, personalized customer service; highly recommend!
Pam S. ~ Culver City, CA

Rating: Good
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Good
Kennard S. ~ East Northport, NY

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Margaret G. ~ Beavercreek, OH

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Excellent price! Securely shipped. Two excellent! votes from the 2 3 month old kitties who are the proud new owners of the cat tree!
Debra S. ~ South Riding, VA

Rating: Excellent
Comments: Price Rating: OK
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Caitlin R. ~ Tucson, AZ

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: I was SO happy with my order. The product was a great price, in perfect condition and arrived on time.
Michele S. ~ Los Angeles, CA

Rating: Good
Comments: Price Rating: OK
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Good
Body: Price seemed a little high for product, but good quality and prompt shipment.
Tegan M. ~ Pleasanton, CA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Caimeen G. ~ Tallahassee, FL

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Patty is GREAT! Gives personal and very friendly service! Items I purchased were very fine quality with superb workmanship. I will definately be back for more!
Lauren B. ~ Baltimore, MD

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Excellent
Rachel L. ~ Harrison, OH

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: best prices on what i buy..............no charge for shipping on what i buy..........great follow up...a message is sent when item ships..........best site for pet products...the best shopping experience
Larry R. ~ Tamarac, FL

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: i ordered louis dog products and i was more than satisfied again and again..............great selection, great customer service..........i plan to purchase my dogs louis dog products from catgrace again and again...
Larry R. ~ Tamarac, FL

Rating: Excellent
Comments: Price Rating: OK
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Elizabeth C. ~ Atlanta, GA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Abbe L. ~ Cedar Park, TX

Rating: Excellent
Comments: Price Rating: OK
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Lily L. ~ Los Angeles, CA

Rating: Good
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Excellent
Francis D. ~ Epworth, IA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Janalee H. ~ Hamilton, OH

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Not Rated
Body: Thee are good people to deal with. Purchase was sent promptly and was even better than pictured. I will definitely purchase from this seller again. I wish that all the people that I have purchased from were as grea as these people were.
Sylvia R. ~ Marinette, WI

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Good
Customer Service Rating: Excellent
Body: My first purchase with them. Pleasantly surprised when it was on my doorstep, thought it would have taken longer because of what it was. I will definitely keep them in mind for my next pet purchase!
Denise G. ~ Scranton, PA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Irwin S. ~ Tampa, FL

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: I found this site because they were the best price for the item I was looking for. Based on the great communications, fast shipping, and quality of the products, I would buy from them again. Thank you for such a smooth transaction.
Jason, B. ~ Suwanee, GA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: What can I say? This seller is Excellent all the way! Wonderful customer service and products. I bought some Emergency Decals and I was treated the same as if I had made a big order. A very pleasant shopping experience. I look forward to shopping there again.
Lauren O. ~ Franklin, MI

Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Amanda D. ~ Memphis, TN

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Personal touches on mail and letter where great! :)
Betsy B. ~ New York, NY

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Good
Customer Service Rating: Excellent
Body: What a wonderful shopping experience, I will definitely recommend this seller to my friends!
Sarah T. ~ Weatherford, TX

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Great product, fantastic price, quick delivery, good communication throughout process.
Nadine S. ~ Estelline, SD

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: I’m perfectly happy with my doggy steps!!!!
Gretchen G. ~ Morgantown, WV

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: ALWAYS very honest... always informs you on a delay... and if the product is on time... and very organized.
Roseline P. ~ San Marino, CA

Rating: Good
Comments: Price Rating: Good
Shipping Options Rating: OK
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Good
Tracey D. ~ Souderton, PA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: When I had placed my order I had requested a color that was no longer available, the merchant emailed me the same day with the current color options, to which I replied. The pricing and service were excellent, and the whole transaction from order to delivery took less than 5 days. I am exceptionally happy with the service this merchant provided, and would not hesitate to order from them again.
Julia S. ~ Altmar, NY

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Their customer service was exceptional and communication excellent. They did everything they could to please a customer and I was so pleasantly surprised and amazed at their service. I will definitely tell my friends about this place and purchase again and again.
Kathy K. ~ Buena Park, CA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Purchased a cat tree and could not have been more pleased with the vendor, the price and the quality. Thank you!
William K. ~ Baltimore, MD

Rating: Good
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Excellent
Body: Shopping cart was somewhat ambiguous, and I felt I needed to explain what I actually wanted in the comments section. To their credit, I received a personal email, thanking me for my clarification. Items received, well-packed, and in perfect condition. I am satisfied with this merchant, and would purchase from them again.
Robin H. ~ Ft. Walton Beach, FL

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Will definitely recommend this site to my fellow cat owners.
Marielle S. ~ New York, NY

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Bonnie M. ~ Wheat Ridge, CO

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: I had a great experience ordering from catgrace. First, the price was the lowest that I found, on the internet and in the retail store. When there was a one day delay in delivery (the fault of UPS, not catgrace), I called their number and they responded to me promptly. The service was extremely helpful, courteous, and efficient. I could not have asked for anything more!
Chamise S. ~ Chattanooga, TN

Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: My experience with Catgrace (Lillybelle) was very easy. I placed my order, received comfirmation, and when my order was shipped I received another comfirmation. My order was delivered on the day I was told. Thanks for the ease in shopping.
Sherry M. ~ Brownwood, TX

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: This merchant is great! I got a great price, free shipping and quick delivery! I wish all my purchases were this easy and problem free!
Tamara L. ~ Palmdale, CA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Great product from a great seller! Thanks very much. Marc and Sara
Marc H. ~ Pontiac, MI

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Jessica D. ~ New York, NY

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: I searched all over the web for similar products and found Catgrace to have the lowest prices. The free shipping was a bonus and because of this, the speedy product delivery was definitely unexpected.
Tanya T. ~ Pittsburgh, PA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Shipped right out, got here in a hurry & was just what I’d ordered. I’ll use them again.
Susan P. ~ Mobie, AL

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
John S. ~ Santa Clara, CA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: These folks were way friendly and I got my product almost to the hour that was promised. I highly recommend using this merchant for all your cat care needs!
Jenifer B. ~ Round Rock, TX

Rating: Excellent
Comments: Price Rating: OK
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
Craig S. ~ Bethpage, NY

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Janna S. ~ Hillsborough, NJ

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Lana L. ~ Lodi, CA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Denise W. ~ San Diego, CA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: I received a personal individualized email message about everything needed for understanding all that is expected for a smooth and easy purchase with successful delivery; time, method and shipping cost. Information for return of product was also very clear. Unfortunately the item purchased came defective which was extremely disappointing. Returning item was very easy with the acception of having to pay for shipping.
Ruby P. ~ Brookline, MA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Excellent Customer Service. Fast, accurate, attentive. Frequent follow ups when the shipment of the product was delayed due to manufacturer. Prompt handling of problems with products defective parts.
Pavel L. ~ Jersey City, NJ

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Samuel F. ~ Southington, CT

Rating: Good
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Good
Customer Service Rating: Excellent
Elizabeth S. ~ Seattle, WA

Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: CatGrace is very much a customer oriented merchant that goes out of its way to please the customer. You are kept informed of the status of your order, e-mails/questions are responded to promptly and the merchant was always pleasant and helpful. Even when a problem arose, due to no fault of the merchant (i.e., backorder from supplier), they kept in constant contact with both me and the supplier to check on the status of the purchase. A free item was even offered to compensate for the inconvenience of the delays. I would highly recommend this merchant and would not hesitate to make additional purchases from them in the future.
Nadine D. ~ Randallstown, MD

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: The cats love their new condo/cat scratcher. Service was efficient and delivery was very fast.
Janice B. ~ Redondo Beach, CA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Christina J. ~ Amery, WI

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: I was pleased with the results of this shopping experience.
Annamarie H. ~ Warren, MI

Rating: Good
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Good
Body: Good job! Thank you.
Debra E. ~ Independence, MO

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: I ordered a cat scratching post from Cat Grace in a certain color. By comparing several other vendors that offer the identical item Cat Grace was the cheapest. Unfortunately, as my order arrived the color was sold out (they informed me immediately by phone). The only color left I would like also was $10 more expensive (with print). Nevertheless, they sold me the expensive print for the cheaper price! The service was very, very friendly and I can strongly recommend this vendor. Delivery was fast and my cats enjoy the beautiful scratching post.
Eva. S. ~ Chapel Hill, NC

Rating: Good
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
Leann Y. ~ Lakewood, CA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Easy to use purchase form. Extremely quick delivery. There’s something for everyone on their site...low to high price-there’s plenty to choose from! Haven’t put my cats toy together yet-waiting for an older child of mine to have time to do it-but I’m sure it will be all I wanted as I opened up the top of the box to check the quality and it was superb from what I saw. Will send Cat Grace a pic of them on it once its together. THANK YOU CAT GRACE! I will be ordering from you again!
Gina B. ~ Clark, NJ

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: I was very impressed with my experience. This company went out of their way to have my puppy carrier arrive before my date of travel. In addition, they emailed me several times to tell me the status of my purchase. This was one of the most pleasant shopping experiences I have ever had.
Deborah L. ~ Coppell, TX

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: I appreciated the follow-up regarding my shipping information which noted that the item should be left at the office or on my deck. Cat Grace sent me an email suggesting I leave a note on my door since UPS might not read the special directions on the shipping label. It was an extra step that has now cemented Cat Grace in my mind as a place to purchase pet items. I will be shopping with them again!
Mereth G. ~ Westminster, CO

Rating: Good
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Good
Donna B. ~ Portland, OR

Rating: Good
Comments: Price Rating: OK
Shipping Options Rating: OK
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Good
Richard N. ~ Azusa, CA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Thank you for all of your help, You have provided an excellent and prompt service. I like the way that you instantly e-mailed me with confirmation of my order. I got my order exactly when you told me I would. You Cat Grace are true to your word. I can not believe that I gave you all excellent marks but you earned it.
Veronica R. ~ Poplar Bluff, MO

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Very quick shipping and good communication. Product is very nice. Very satisfied with sale.
Wendi S. ~ Virginia Beach, VA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: I was very pleased with the quality of the product (a small cat tree) that I purchased from Cat Grace. It was easy to assemble, cheaper than the local retail stores, shipped very quickly, and well constructed. In addition, the Cat Grace web site provided clear pictures of the items that could be purchased -- very helpful when trying to determine what I really wanted.
Carolyn V. ~ Englewood, OH

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Paul K. ~ Harrisburg, PA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: I would like to thank the people at Cat Grace for great service and fast shipping. The customer service was fantastic and I recommend shopping on this site for its ease of use and professionalism. Thanks again.
Brian M. ~ Lansdowne, PA

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title: Very professional with personal touch.
Body: Great service. Would definitely buy again.
Juan P. ~ Cleveland, OH

Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title: Outstanding Online Shopping Experience
Body: We ordered a cat condo from this merchant because the cost was significantly less than other online merchants. We received emails with a status of our order as it was received, processed, and shipped. My shipping inquiries were immediately answered. The order was delivered a day early and the product is great. Ill shop with this merchant again.
Jennifer G. ~ Los Gatos, CA

Rating: Excellent
Michelle H. ~ Portsmouth, VA

Rating: Excellent
Comments: Cat Grace does an exceptional job ensuring that your order is complete and received on time. If there happens to be a problem, they resolve it immediately and make sure the customer is happy. I have never had cat furniture that my cats are just absolutely crazy about like Cat Grace. They love it!
Marilyn K. ~ Oklahoma City, OK

Rating: Excellent
Comments: Very pleased with product and price.
I.W. ~ Oklahoma City, OK

Rating: Excellent
Comments: They kept me informed of the progress of my order and it arrived on time. I also really liked their website. Thank you.
Christy C. ~ Denver, CO

Rating: Excellent
Comments: On a scale of 1 to 10, Cat Grace is a 15! Cat Grace goes above and beyond in ensuring your satisfaction with the product. If there is a problem, they are very prompt in resolving it. I will order from them again! and again. And again!!
Marilyn K. ~ Oklahoma City, OK

Rating: Excellent
Comments: What a Nice place to get my kitty furniture. The price is right and the shipping does not get better than FREE. The customer service from this company is by far the best I have had in a very long time. The communication is A#1. MY Kitty's furniture was shipped LIGHTNING FAST . Thanks for such an AWESOME experience !! The Pleasure was all mine !!!KEEP UP THE PRRRRRFECT KITTY FURNITURE PLACE !!
Liza T. ~ Thousand Palms, CA

Rating: Good
Mary Q. ~ North Hollywood, CA

Rating: Excellent
Comments: The item I ordered has worked out wonderfully for our cats. We shall certainly tell friends about this great service. Everything came on time.
David G. ~ Santa Ana, CA